This website is run by The Gaddum Centre. We respect your privacy and comply with the Data Protection Act 1998. You are welcome to access our site without disclosing your personal data.
On this page you will find information about the ways in which we collect and use personal data about you.
Any changes we may make to what we do with your personal data in the future will be posted on this page. If you have a question which is not answered by the information on this page, please use the contact details at the bottom of this page to get in touch with us.
This policy does not cover links to third party sites. Take a look at our website links policy for information about links to other sites from this website.
If you contact us through our website, we may keep a record of that correspondence; details of transactions you carry out through our website and details of your visits to our website including but not limited to, traffic data, location data, weblogs and other communication data. We may also ask you for information when you report a problem with this website.
We also collect personal information, for example from subscribers to our email newsletter.
We also collect non-personal information such as browsing data to help us to monitor and improve the performance of our website and other online tools. Get further information on Cookies
We may use your personal data in the following ways:
- To ensure that content from our website is presented in the most effective manner for you and for your computer.
- To provide you with information that you request from us or which we feel may interest you. Where you have provided your postal address, telephone number or email address, we take that to indicate that you agree to this use of your personal data. You can contact us at any time to request that your personal data is not used for these purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To notify you about changes to our website and the services we provide.
We will only use any personal information you send us for the purposes for which you provide it.
We will only hold your information for as long as necessary. This information might be shared with other organisations who work with The Gaddum Centre/Manchester Carers Network. They cannot reuse it in any way without our permission and we ask them to delete the information once it has been used.
All employees who have access to your personal data must respect the confidentiality of this information. We deliver training to our staff to make sure this happens.
Cookies and analytics
Twitter uses both session cookies and persistent cookies to improve their service including understanding user interaction, monitor aggregate usage and web traffic routing.
The Gaddum Centre & Manchester Carers Network is committed to working closely with other organisations which share our aims and values to encourage and help promote the knowledge and understanding of carers and support for carers. As such, this site contains links to websites operated by parties other than The Gaddum Centre & Manchester Carers Network.
Such links are provided for your convenience only. When you access any other website by means of a link from this website you should understand that Manchester Carers Network does not control such websites and is not responsible for their contents. Inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators.
We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.
You are free to link to Manchester Carers Network pages. However, we would appreciate being informed on any link to our site. Manchester Carers Network retains the right to withdraw this permission without explanation or notice if in its sole judgement use of such links is excessive or inappropriate.
Links made to Manchester Carers Network website should not infer any endorsement or sponsorship by Manchester Carers Network of that site or its products or services. A third party must ensure that nothing on its own site describes or could be understood to imply that any part of the Manchester Carers Network site is part of the third party website. Any page or file must be called with its URL displayed.
Your “personal data” is information that identifies you such as your date of birth or your address; or that describes you or reveals something about you for example your health information, opinions or activities.
If you have signed up for our newsletter, taken part in activities or responded to our communications we will ask to you provide:
- Your name
- Your contact details, for example: address, telephone number, email address
- Sometimes we may ask for more information about you. You do not have to provide this, but it helps us to personalise news or updates which may be interesting to you and also to assess the effectiveness of our campaigns and awareness materials.
The information that you provide is kept in our secure data system. We use this to keep a record of our communications with you and your marketing preferences.
We may analyse the details you have provided us along with further information about you that we have obtained from public and/or private sources. In some instances, we may make use of additional factors such as demographic information.
If you do not wish to receive communications from Manchester Carers Network, you may use the following methods to let us know:
- Use the “unsubscribe” link, to stop receiving emails.
- By phone on 0161 834 6069
- In writing, at Manchester Carers Network, The Gaddum Centre, 6 Great Jackson Street, Manchester M15 4AX
The people who are involved in delivering services to you will need to know some information about you so that we can be sure they are delivering the service safely and appropriately. The Gaddum Centre has a secure data system to hold this information, which can only be accessed by authorised people in the organisation. Access to the system is tracked and monitored and all of our employees are required to pass a Data Protection assessment before they have access to personal data.
We may use your personal data to:
- help you decide which services are suitable for you
- help us to work with you to provide the services you receive
- make sure the services you receive are safe and effective
- work effectively with others who also provide you with care and support.
Other people within Gaddum Centre may also need to use some of your personal data to:
- check the quality of our services;
- help with planning new services;
- help investigate any worries or complaints you have about our services
When we need to share information about you with other agencies providing care and support to you, we will agree this with you. We will not share your personal data, unless:
- you ask us to;
- we ask and you give us permission;
- we have good reason to believe that not sharing the information would put you or someone else at risk
We do not share your personal data for fundraising or marketing activity, either inside The Gaddum Centre or with other organisations.
Personal data is kept confidential and is not disclosed either inside or outside The Gaddum Centre without your agreement or a good reason. One such reason might be to assist the emergency services if someone is severely unwell or in danger. Another such reason might be to assist the police in preventing or detecting a crime.
The Gaddum Centre has a secure system which can only be accessed by authorised people in The Gaddum Centre. Some services not yet using our system will use either a paper-based records system, a system of documents within The Gaddum Centre’s internal computer network or a combination of both to record your personal data. All personal data is held securely within these systems.
We will keep your personal data for 6 years after you stop using our services so that the information can be used for any follow-up activity that may be needed.
You have the right to see or obtain copies of your personal data from The Gaddum Centre. You may wish to ask us to update or correct certain details.
The Data Protection Act gives you the right to request access to personal data about you which is processed by The Gaddum Centre – please see below. If you wish to exercise this right, or if you wish to make an enquiry about your personal data, please write to us at:
Your right under the Data Protection Act is called a subject access request about the data we hold on you. Before we can respond to your request we require proof of identification e.g. a copy of a valid passport or a valid UK driving licence. Once we have received this along with full details of your request we aim to respond as soon as possible in a maximum of 40 days (as permitted by the law).